reactive maintenance

CityGroup has emerged as a pivotal player in the realm of reactive maintenance, offering unparalleled service to a diverse range of clients. Their team, consisting of experienced, time-served tradespeople, is at the heart of their success, delivering exceptional service 24 hours a day, 7 days a week. With a staggering 98% first visit fix rate, CityGroup stands out for its efficiency and customer-centric approach, catering to various sectors, including commercial offices, medical facilities, sports arenas, and more.


24/7 Availability of Experienced Tradesmen


CityGroup’s team is available around the clock, ensuring that they are always ready to respond to any maintenance needs. This constant availability is crucial, especially in emergency scenarios or urgent repair situations. With their extensive experience and time-served skills, the tradespeople can handle a wide array of maintenance challenges, making them reliable partners for building managers and managing agents who require immediate and practical solutions.


Exceptional First Visit Fix Rate


The team’s ability to fix 98% of issues on their first visit is a testament to their expertise and preparedness. This high success rate results from their comprehensive knowledge, experience, and ability to carry the right tools and parts for a broad spectrum of maintenance tasks. Such efficiency not only saves time but also significantly reduces the inconvenience for clients, ensuring minimal disruption to their operations.


Focus on Customer Service and Efficiency


At CityGroup, the emphasis is on providing top-tier customer service. This customer-first approach, combined with their efficiency, makes them a preferred choice for various high-profile clients. CityGroup provides services to commercial office buildings, hospitals, medical centers, football stadiums, local councils, national television broadcasters, car supermarkets, and national media groups. This broad client base highlights their versatility and ability to adapt to different environments and maintenance requirements.


Ideal for Building Managers and Managing Agents


CityGroup is particularly beneficial for building managers and managing agents. These professionals are often tasked with ensuring that the facilities they oversee are maintained to the highest standards. CityGroup’s reactive maintenance services offer them a dependable and efficient solution, ensuring that any issues are addressed promptly and effectively, thereby maintaining the integrity and functionality of the buildings under their care.


CityGroup’s reactive maintenance team sets a high bar in service delivery. Their 24/7 availability, experienced tradespeople, impressive first-visit fix rate, and unwavering focus on customer service and efficiency make them a standout choice. Catering to a wide array of clients, they provide a reliable, high-quality solution for building maintenance, making them an invaluable asset for building managers and managing agents across various sectors.

< Back to News