electrical services preston manchester

In the realm of 24-hour reactive maintenance, efficiency and responsiveness are paramount. Clients demand swift resolutions to issues that arise, whether it’s a malfunctioning system, water ingress, a broken down lift, or any other maintenance requirement. City Group Managed Services stands out with its bespoke state-of-the-art reactive maintenance software, redefining how clients interact with service providers and ensuring seamless maintenance issue resolution.

City Group’s bespoke software empowers clients with a personalised portal through which they can swiftly and conveniently assign work requests. This intuitive interface puts control directly into the hands of the clients, allowing them to articulate their needs efficiently. Whether it’s a scheduled maintenance task or an urgent repair, clients can initiate the process effortlessly, confident in the knowledge that their request is in capable hands.

One of the key features of City Group’s software is its ability to automatically assign work requests to the closest engineer available. This intelligent allocation system optimises response times, ensuring that issues are addressed promptly and efficiently. By leveraging geographic proximity, City Group minimises travel times, thereby reducing downtime and maximising client satisfaction.

Moreover, the software goes beyond mere assignment, providing real-time updates to both the end user and the client. Upon assignment, the system generates an Estimated Time of Arrival (ETA) and dispatches it via text and email notifications. This proactive communication keeps all stakeholders informed, eliminating uncertainty and providing peace of mind. Our clients can follow in real-time the progress of their work requests, fostering transparency and accountability throughout the process.

City Group’s software integrates multimedia elements into its job sheets as part of its commitment to transparency and quality service delivery. Before the engineer leaves the site, clients receive comprehensive job sheets enriched with videos and images documenting the work performed. This visual documentation serves as a record of the service provided and enhances clarity and understanding. Clients can review the work completed and assess any follow-up actions that may be required with confidence.

Furthermore, City Group’s software seamlessly integrates with its 24-hour helpdesk, forming a cohesive ecosystem that streamlines communication and enhances efficiency. Clients have access to round-the-clock support, ensuring that assistance is always available. This integration facilitates seamless coordination between clients, engineers, and helpdesk operatives, enabling swift resolution of issues regardless of the time of day.

City Group Managed Services’ reactive maintenance software represents a paradigm shift in service delivery within the facilities management industry. By empowering clients with a user-friendly portal, optimising engineer allocation, providing real-time updates, and integrating multimedia documentation, City Group sets a new standard for efficiency, transparency, and customer satisfaction. With its commitment to innovation and excellence, City Group continues to lead the way in revolutionising the 24hr reactive maintenance landscape.

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