CityGroup 24hr Reactive Maintenance car

CityGroup, a leading facilities management company, has recently launched a new fleet of branded vans dedicated to its reactive maintenance team. This strategic move will enhance the company’s operational efficiency, improve customer service, and reinforce its brand presence across its service areas.

A Modern Fleet for Enhanced Services


The new fleet comprises state-of-the-art vans equipped with all the latest tools, equipment and technology required for a wide range of maintenance tasks. Each van is designed to function as a mobile workshop, ensuring the reactive maintenance teams respond promptly and effectively to any reactive service call.

“Our new vans are more than just vehicles; they are mobile service units that enable our technicians to address maintenance issues on the spot,” said Jennifer Cole, COO of CityGroup. “This upgrade is part of our commitment to providing top-notch service to our clients and ensuring minimal downtime for their operations.”

Advanced Features for Efficiency


The vans have been fitted with cutting-edge features designed to streamline the work of the maintenance team. Key features include:

  1. Integrated Tool Storage: Customisable shelving units and storage compartments to keep tools and parts organised and easily accessible.
  2. Onboard Diagnostics: Equipment for quick and accurate diagnostics to identify and fix issues swiftly.
  3. GPS Tracking: Advanced GPS systems to ensure efficient routing and timely arrival at service locations.
  4. Eco-Friendly Engines: Fuel-efficient and low-emission engines to reduce the environmental impact and operational costs.

Branding and Visibility


CityGroup’s new vans are not only functional but also serve as mobile advertisements for the company. The vans feature a striking new livery, prominently showcasing the CityGroup logo and contact information. This branding effort increases visibility and recognition as the vans travel through various cities and business districts.

“Our branded vans are a testament to our brand’s reliability and professionalism,” noted Ian Dearden, Senior Facilities Manager at CityGroup. “They are a constant reminder of our community presence and dedication to quality service.”

Improved Customer Experience


With the new fleet, CityGroup aims to enhance the overall customer experience. The vans are stocked with commonly needed parts and supplies, parts and equipment reducing the need for multiple trips and ensuring that most issues can be resolved in one visit. This efficiency directly translates to faster response times and resolutions, minimising client disruptions.

“Our clients rely on us to keep their facilities running smoothly,” added Jennifer Cole COO. “The new fleet allows us to respond to their needs faster and more efficiently, which is critical in maintaining the high level of service they expect from CityGroup.”

Training and Safety


CityGroup has also invested in comprehensive training for its reactive maintenance team to ensure they are fully versed in the new van systems and equipped to use the onboard technology effectively. Safety remains a top priority, with the vans including enhanced safety features such as backup cameras, collision avoidance systems, and ergonomically designed interiors to reduce physical strain on technicians.

Looking Ahead


Introducing the new fleet is just one part of CityGroup’s broader strategy to innovate and improve its service offerings. The company plans to continue investing in technology and infrastructure to maintain its position as a leader in the facilities management industry.

“We are committed to continuous improvement and efficiency innovation,” said Jennifer. “The new fleet is a significant step forward, but it’s just the beginning. We will continue to push the boundaries to deliver exceptional service and value to our clients.”

CityGroup’s new fleet of branded vans represents a bold step towards a more efficient, visible, and customer-focused future. As these vans hit the roads, they symbolize CityGroup’s dedication to excellence and its unwavering commitment to meeting and exceeding the evolving needs of its clients.

< Back to News