Case Studies

CityGroup provides clinical cleaning contract at medical centre in Lancashire

Sector: Medical Sector

Contract Value: 140k


CityGroup, a reputable facility management company, was awarded a clinical cleaning contract at a prominent medical centre in Lancashire. The contract was valued at approximately £140,000 and aimed to provide high-quality cleaning services in a healthcare environment. CityGroup deployed a team of nine part-time staff members, specially trained for clinical cleaning, to ensure the medical centre’s premises maintained impeccable hygiene standards.

Client Background:

The medical centre in Lancashire is a leading healthcare facility with over 60,000 sq ft serving many patients and offering various medical services, including primary care, specialist consultations, diagnostics, and outpatient procedures. Due to the sensitive nature of healthcare settings, achieving and maintaining a clean and hygienic environment is crucial to prevent infections and provide a safe space for patients, healthcare professionals, and staff.



CityGroup’s primary objectives for this clinical cleaning contract were as follows:

Infection Control: Implement rigorous cleaning protocols to reduce the risk of healthcare-associated infections and maintain a hygienic environment throughout the medical centre.

Compliance: Ensure compliance with relevant health and safety regulations, including those set by the Care Quality Commission (CQC) and other governing bodies.

Staff Training: Train the cleaning staff in best practices for clinical cleaning, handling biohazardous waste, and using appropriate cleaning agents to guarantee effective and safe cleaning.

Customised Cleaning Plan: To develop a tailored cleaning plan balanced with cost and based on the medical centre’s unique requirements, including high-traffic areas, critical care units, and operating theaters.

Sustainability: Introduce environmentally friendly cleaning practices and use eco-friendly cleaning products and steam wherever possible.



CityGroup initiated the clinical cleaning contract by conducting an extensive site survey and collaborating with the medical centre’s management team to understand their specific needs. The CityGroup cleaning team was assembled with site leads made up of individuals already experienced in clinical environments and trained to comply with stringent hygiene standards. The implementation process included:

Customised Cleaning Plan: CityGroup devised a detailed cleaning schedule covering all areas of the medical centre, considering the different levels of contamination risk in various zones.

Training and Certifications: The nine part-time staff members underwent comprehensive training, including infection control, proper use of personal protective equipment (PPE), and handling biohazardous waste. Certifications were acquired to demonstrate their expertise.

Quality Assurance: CityGroup implemented a robust quality assurance program, which involved regular inspections, performance evaluations, and feedback sessions to maintain service excellence.

Eco-friendly Initiatives: The company introduced eco-friendly cleaning practices to minimise the environmental impact, such as using microfiber cloths, green cleaning agents, and energy-efficient equipment.




While CityGroup successfully met the objectives of the contract, some challenges were encountered during the provision of services:

COVID-19 Pandemic: The COVID-19 pandemic posed unprecedented challenges to healthcare facilities, demanding enhanced infection control measures and increased cleaning frequencies.

Staffing Adjustments: Due to unforeseen circumstances, occasional adjustments were required in the staffing schedule to ensure continuous service delivery, but with the local support of over 200 CityGroup cleaning operatives, any adjustments were made with minimal disruption to the centre.




CityGroup’s clinical cleaning contract service provision yielded remarkable results:

Enhanced Hygiene Standards: The medical centre consistently achieved high cleanliness levels, leading to a reduced risk of infections and improved patient safety.

Compliance: The medical centre received positive feedback during inspections from the CQC (Care Quality Commission) and regulatory bodies, demonstrating compliance with health and safety regulations.

Customer Satisfaction: The medical centre’s management expressed satisfaction with CityGroup’s services, highlighting the professionalism and dedication of the cleaning team.

Sustainability: CityGroup’s eco-friendly initiatives contributed to the medical centre’s efforts to become more environmentally responsible.


Clinical Cleaning Contract at medical centre in Lancashire

Clinical Cleaning Contract at medical centre in Lancashire


CityGroup’s clinical cleaning contract service provision at the large medical centre in Lancashire showcased their expertise in delivering high-quality and compliant cleaning services in a healthcare setting. With a well-trained and dedicated team, CityGroup successfully maintained impeccable hygiene standards, contributing to a much safer and overall healthier environment for patients, visitors, and staff. The collaboration between CityGroup and the Medical Centre demonstrated how effective facility management can significantly impact the overall performance of healthcare facilities.