About CityGroup

Commercial FM and Building Services

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About CityGroup

CityGroup is a family-run professional facilities company based in Preston, Lancashire. Operating since 2011, we have grown primarily from word-of-mouth referrals to employing hundreds of people in multiple disciplines across the northwest of England. We believe our success directly results from our company ethos, which requires us to always go one step further as standard. We mean what we say if our client has a problem, then so do we, and we will do everything to resolve it quickly and efficiently.

For CityGroup, it is all about the people; we understand that putting the right operatives in the correct positions at the right time usually means the difference between a service delivery that consistently performs and one that doesn’t. This is why our most significant ongoing investment is in our people. Recruiting, training, and ongoing management of dedicated operatives have all been essential to our success.

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Humble beginnings

The company is headed up by a husband and wife team Andrew (CEO) and Jennifer Cole (COO). Having worked in the industry for over a little over 20 years, Andrew and Jennifer were confident they could present a genuine alternative to some of the larger nationwide facilities providers. A fresh new provision with all the benefits of a large national but none of the associated negatives.

Andy and Jen started with a simple concept of building a professional facilities management company that provides a localised, personal, first-class provision delivered only by great people. A professional facilities management company whose driving focus is always on delivering outstanding customer service and which would be available 24hrs a day, 365 days a year!

They promise to always go one step beyond as standard regardless of the size of the account, and they also promise that no client of theirs will ever be just a number on a list.

Andy and Jen were sure they had a model and approach that would successfully enable CityGroup to stand out from the crowd. So in 2011, with limited resources and investment, they started knocking on doors and speaking to anyone they could about Facilities Management. To say, as a couple, they are passionate about facilities management would be a significant understatement, and if you meet them, this comes across quickly.

As a result, CityGroup went from strength to strength and quickly solidified a strong market position.

An infrastructure that is always ahead of the demand

Recruiting only the right people with the right skills and frame of mind as the company grew became one of their biggest challenges and barriers. However, they are determined that all employees must genuinely share their approach and vision for the company. So, they set about to build a team of industry professionals with a foundation of excellent customer service. In 11 years, the company has grown to employ hundreds of people and a senior team of professionals across the northwest. It is worth mentioning that most senior team members have been personally head-hunted by the owners due to their interactions, experience, and personal approach.

The CityGroup senior team is led by the company MD, whose previous role lasted over 20 years as the Head of Facilities for a global company with an annual turnover of 1.2 billion and facilities spend of 13 million.

Sitting under the MD is their Senior Facilities Manager, who has over 32 years of experience in Facilities Management and heads up the FM team.

In addition, CityGroup has directly employed consultants, building managers, division managers, and leads for the Helpdesk, Cleaning, Security, Maintenance, Grounds Maintenance, HVAC, Electrical, Plumbing, and Fire and Safety divisions.

CityGroup’s promise to ensure no client ever becomes a number is delivered by their sustainable business development plan. Their client portfolio split is 70% small to medium-sized accounts and 30% large accounts, and this split is actively managed and maintained. This sustainable approach ensures that CityGroup can maintain the agreed level of service delivery for all clients regardless of the value or size of their account.

Always available

CityGroup understands they need to be available at all times and when their clients need them the most, which is why they operate a 24/7 helpdesk available 365 days a year! Their helpdesk is delivered by well-trained in-house operators with extensive knowledge of all the sites they manage. This includes instant access to building manuals, drawings, access rights, and our building management teams.

In addition, our first reactive maintenance function supports the helpdesk around the clock, ensuring all clients have 24/7 emergency cover for plumbing, roof repairs, electrical, fire, and safety systems, or any urgent maintenance requirements. All of which is at pre-agreed competitive rates, and their policy is only to isolate and make safe rather than repair so that you only have one attendance with a follow-up report and quote. This allows their clients to control spending and seek comparison quotes when required.

A client retention rate that speaks for itself

We aim to forge long-term relationships with all our clients. We want to add real value, and soon we will become integrated as a valued partner who supports their clients’ primary functions. As a result, our client retention rate sits between 94 and 96%.

Why choose CityGroup?

We’re passionate about providing professional facilities management services. As a result, we’ve got a high client retention rate of 94 and 96% and ensure all management processes are efficiently followed for each account. With over ten years of experience, CityGroup has built a reputation for high-quality service delivered with precision, efficiency, and professionalism. In addition, we offer a complex range of building management services that can be easily tailored to suit your needs.

We at CityGroup are flexible and can adapt to your bespoke requirements. Our services aren’t just a ‘one size fits all solution – we genuinely care about meeting our client’s every expectation.

Are you interested? Get in touch with the CityGroup team today.

“CityGroup have managed our cleaning contract and have provided support FM services for the past 7 years. Their customer service and professionalism is first class and 2nd to none and after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

“RPPM manages an extensive portfolio of commercial property in the North-West. RPPM uses City Group for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

“I have worked with City Group for around ten years, they are very professional, hardworking and transparent and a pleasure to deal with.”

“Our commercial agency has used City Group FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

“City Group have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

“We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem.I would highly recommend City Group to anyone who requires FM and any reactive services”

“Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup did, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted who did the cleaning!!! Please pass this feedback on to all involved”

“City Group’s professional approach combined with strong knowledge and management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

Case Studies

Areas we cover

We provide building management services throughout the North West, including Lancashire, Blackpool, Preston, Cumbria, and Manchester. Contact us if you operate within these areas, and we’ll discuss a solution that suits you.

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Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

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