Reactive Maintenance Services provided throughout the North West

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    Reactive Maintenance Services from CityGroup

    Do you get maintenance issues at the most inopportune moments?

    No matter what day of the week or time of day or night, just a quick phone call to our 24/7 CityGroup helpdesk team will ensure that a suitable tradesman is sent to your site quickly to efficiently rectify the issue and get your business back up and running in no time.

    Reactive maintenance is simply ‘reacting’ to a maintenance issue, such as a breakdown, as and when it occurs. As opposed to planned maintenance, whereby you inspect and maintain your facility’s fabric and assets to avoid possible issues before they arise, reactive maintenance covers those eventualities you cannot plan or predict. Reactive maintenance services ensure that any unexpected, frustrating breakdowns are fixed quickly, with minimum disruption to your business.

    How can CityGroup help you?

    Whether it’s unblocking sinks and toilets, urgent roof repairs, or anything in between, our reactive maintenance services and highly skilled maintenance team are always on hand to help. With a team of qualified maintenance engineers and a 24-hour helpdesk, we can attend to any emergency when you need us the most.

    We also have a make-safe policy which dictates that when emergency jobs come in out of hours, we assess and make safe only.

    This enables job reports to be reviewed by the client on the next working day, along with any proposed rectification works and associated costs before they happen.

    It is impossible to predict every maintenance issue before they arise. Therefore a reactive maintenance service is vital for every business. Reactive maintenance is often an add-on to a professionally planned maintenance programme. However, whatever approach you decide, below we have detailed some of the benefits associated with having a reliable reactive maintenance service provider:

    Unexpected Issues


    Buildings are complex, and things can go wrong no matter the plans in place. A robust and comprehensive reactive maintenance service allows you to react when the unexpected happens and helps to keep your business trading.

    Keeping your employees safe

    It is always better to prevent issues rather than react to them. When a fault arises, an excellent reactive maintenance service can get your building or asset back up and running, meaning your employees are working in a safe environment.

    Cost Effective

    CityGroups reactive maintenance services cover you for the unexpected while keeping the associated costs of reactive servicing to a minimum.

    Limited Personnel Requirement

    Having a dedicated reactive maintenance team, like CityGroup, available means that you won’t need onsite staff to manage any issues that may occur. With one simple phone call, you can relax and be safe, knowing the problem is on its way to being fixed, leaving you and your staff to concentrate solely on the day-to-day running of your business.

    Reactive and Proactive Maintenance


    Reactive maintenance services are a necessity for all organisations. However, there are several disadvantages connected with this approach. We wanted to include these so that you can make consider whether to be solely reliant on a reactive maintenance service or if you should also have a planned maintenance programme:

    A High-Risk Strategy

    Buildings can succumb to maintenance repair issues on a higher frequency without scheduled inspections and maintenance, potentially impacting revenue in the long run.

    Shorter Life Expectancy

    Reactive maintenance does not proactively assess the condition of a property’s fabric. Therefore, minor issues and likely problem areas may not be identified and rectified, meaning a higher likelihood of an unexpected maintenance problem that could be potentially more expensive to repair.


    Reactive maintenance services alone, unfortunately, do not allow you to foresee when these problems may arise, meaning you cannot plan or budget for them.

    Less Control Over Budget

    The unpredictability of maintenance repair issues means that you may be hit by unexpected costs that may have yet to be budgeted for. It is always a great idea to have some budget planned for and available for any unexpected maintenance requirements that may arise.

    Unexpected Downtime

    An unexpected maintenance issue may be severe enough to stop your business from trading, cause a loss of productivity, and ultimately reduce your profits.

    Request your FREE, no obligation Reactive Maintenance Services quotation

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    Pros of an excellent Reactive Maintenance Service

    Little to No Planning Needed – Just reacting to issues as and when they occur with a reactive maintenance service means you don’t need to create a maintenance schedule or spend time and money planning for maintenance.

    Easy to Understand – A reactive maintenance service is a simple, straightforward process. You react to issues as they arise. However, suppose you have a reactive maintenance provider on hand. In that case, your business can quickly call out a team like CityGroup Reactive Maintenance Services to rectify a problem as it occurs.

    No Regular Outgoings – As a planned maintenance programme isn’t occurring, your business won’t have regular outgoing maintenance costs. Instead, you will only pay when something needs replacing or repairing.

    24/7 Reactive Maintenance Services Preston

    Whether you operate a large building or manage multiple sites on a larger scale, you must ensure that all aspects of your business and buildings are cared for properly. This will help create a safe and healthy working environment for your tenants, staff, and customers and ensure that your business and buildings run smoothly and operate efficiently. To help you with this, CityGroup provides a fully comprehensive reactive maintenance service available 24hrs a day.

    Our reactive maintenance service operates 24/7, 365 days a year, across the Northwest. Our rates are fairly priced, competitive, and fully transparent. Rest assured, you pay only for the time spent on site plus materials, with no hidden extras.

    Dedicated to Client Satisfaction


    Our relationships with our clients set us apart from our competitors.

    Each of our clients has the support of a knowledgeable and caring account team headed by a dedicated account manager who will oversee our relationship, including the accounts performance management, continuous improvement, and issue resolution. The CityGroup management team also includes a dedicated helpdesk advisor who is fully up-to-date with your business and its unique challenges. This ensures we can help solve any issues you may experience quickly and efficiently without you having to explain the unique nature of your business repeatedly. In addition, our advisors are all maintenance trained, so you can be 100% sure you are getting the correct advice. Depending on the service levels we’ve agreed on and the severity of the problem, your helpdesk advisor, can arrange for the right tradesperson to be onsite within 1 hour to 5 days.

    We work across a wide range of industry sectors

    CityGroup provides expert reactive maintenance services across a range of industries. Read more below about some of the sectors we cover:

    • Education
    • Retail
    • Public Sector
    • Healthcare
    • Sports & Leisure
    • Hospitality
    • Manufacturing
    • Office

    Our Reactive Maintenance Services include the following but are not limited to:


    • General Handyman/Caretaker Tasks
    • Plumbing Repairs
    • Roof Repairs
    • Electrical Fault Finding and Repairs
    • Lighting Repairs and Replacements

    • Window Boarding
    • Replacing Locks
    • Waste Removal
    • Barrier and Electric Gate Repairs
    • Health and Safety Hazard Mitigation

    Why choose CityGroup?

    We’re passionate about providing a safe environment for all. We’ve got an extremely high client retention rate of 96% and work to develop the skills and knowledge of the whole team.

    With over ten years of experience in the industry, City Group has built a reputation for high-quality service delivered with precision, efficiency, and professionalism. We offer a complete range of reactive maintenance services that we can easily tailor to your needs.

    We at City Group are flexible and can adapt to your bespoke requirements. Our services aren’t just a ‘one size fits all solution – we genuinely care about meeting our client’s every expectation.

    Interested? Get in touch with the CityGroup team today.

    “CityGroup have managed our cleaning contract and have provided support FM services for the past 7 years. Their customer service and professionalism is first class and 2nd to none and after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

    “RPPM manages an extensive portfolio of commercial property in the North-West. RPPM uses City Group for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

    “I have worked with City Group for around ten years, they are very professional, hardworking and transparent and a pleasure to deal with.”

    “Our commercial agency has used City Group FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

    “City Group have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

    “We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem.I would highly recommend City Group to anyone who requires FM and any reactive services”

    “Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup did, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted who did the cleaning!!! Please pass this feedback on to all involved”

    “City Group’s professional approach combined with strong knowledge and management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

    CityGroup Managed Services Ltd

    Areas we cover


    We provide reactive maintenance services throughout the North West, including Lancashire, Cumbria, Manchester, Preston, Blackpool, Burnley, Blackburn, Bolton, Fylde Coast, Lancaster, Kendal, Morecambe, Liverpool and Chorley. Contact us if you operate within these areas, and we’ll discuss a solution that suits you.

    Find out how we can help your business

    We'd love to hear from you - send us a message and we'll get back to you as soon as we can.
    Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

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