Reception and Front of House Services provided throughout the North West

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    Reception and Front of House Services from CityGroup

    CityGroup’s success has grown on solid foundations of open and transparent partnerships with our clients and employees. As a result, every part of our front-of-house services is bespoke and tailored to exceed our client’s operational needs and, importantly, to mirror their culture, values, and company brand. As a result, we promise to deliver world-class front-of-house service and, in addition, also to always act in the best interests of your brand.

    Our Reception & Front of House Services

    Each new client relationship begins with us discussing what you believe an outstanding reception service looks and feels like for your organisation. Then, we will work closely with our management team to build a framework for a service that exceeds this vision while at the same time presenting industry best practices for your consideration.

    Our unique approach enables us to hand-pick new team members whose personality, experience, and skill set perfectly match your organisation. As a result, we will ensure that the visitor journey we design is welcoming, super-efficient, and closely aligned with your core values.

    CityGroup’s reception teams are highly motivated, passionate, and focused on service excellence. We will take full ownership of the reception lobby. Each team member fully adheres to our mission statement. ‘’To take every opportunity to enhance the visitor experience with every interaction, no matter how small, we go one step further as standard.’’ Our focus is always to create a great first impression, anticipate each visitor’s needs, and provide those extra touches that make each visit to your buildings memorable for all the right reasons.

    Meeting Room Management

    Whether you have many meeting rooms throughout your building, a small member located close to reception, or a managed lounge where many informal meetings take place, CityGroup will take care of each aspect of this important daily function for you. From room allocation to setting up/closing meeting rooms, resolving AV issues, dealing with cloakrooms, and delivering refreshments. The CityGroup team will ensure the organisation and management of any meeting rooms exceed your requirements and leave a lasting impression.

    Request your FREE, no obligation Reception & Front of House Services Quotation

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    The benefits of Front of House Services for your building

    First Impressions Count

    Our friendly team members will greet your guests with the warmest of welcomes and, for the duration of their visit, attend to their every need in a super friendly and highly efficient manner. We will deliver an outstanding first impression of your business and organisation and provide a positive atmosphere for all guests.

    Temporary Cover

    For companies that prefer to employ their reception team directly, CityGroup can provide temporary provisions to cover both planned and unplanned absenteeism, including a planned holiday, last-minute sickness, and maternity/paternity cover. We also undertake instructions whereby we provide professional support services during extremely busy times of the year.

    CityGroup team members are all highly trained and motivated front-of-house professionals who will deliver the highest service standards.

    Why choose CityGroup?

    We’re passionate about providing reception and front-of-house services which are second to none. We’ve got an extremely high client retention rate of 96%, and we work to ensure that our whole team are professional, friendly, and well trained in any situation.

    With over 10 years of experience in the industry, CityGroup has built a reputation for high-quality service delivered with precision, efficiency, and professionalism. Our experienced staff are trained in multiple skills to ensure we meet our client’s every need.

    Here at CityGroup, we’re flexible and can adapt to your bespoke requirements, our services aren’t just a ‘one size fits all’ solution – we truly care about meeting our client’s every expectation.

    Interested? Get in touch with the CityGroup team today.

    “CityGroup have managed our cleaning contract and have provided support FM services for the past 7 years. Their customer service and professionalism is first class and 2nd to none and after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

    “RPPM manages an extensive portfolio of commercial property in the North-West. RPPM uses City Group for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

    “I have worked with City Group for around ten years, they are very professional, hardworking and transparent and a pleasure to deal with.”

    “Our commercial agency has used City Group FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

    “City Group have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

    “We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem.I would highly recommend City Group to anyone who requires FM and any reactive services”

    “Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup did, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted to know who did the cleaning!!! Please pass this feedback on to all involved”

    “City Group’s professional approach combined with strong knowledge and management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

    Areas we cover

    We provide Front of House services throughout the North West, including Lancashire, Cumbria, Manchester, Preston, Blackpool, Burnley, Blackburn, Bolton, Fylde Coast, Lancaster, Kendal, Morecambe, Liverpool and Chorley. Contact us if you operate within these areas, and we’ll discuss a solution that suits you.

    Find out how we can help your business

    We'd love to hear from you - send us a message and we'll get back to you as soon as we can.
    Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

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