Professional Helpdesk Services provided throughout the North West

Get in Touch

    Request a Callback

    Complete the form below and we will be in touch to discuss your requirements.

    Helpdesk Services from CityGroup

    Looking for a reliable service which is available around the clock? Look no further than our experienced team of helpdesk professionals. Available 24 hours a day, 7 days a week, 365 days a year, CityGroup are there to help when you need us the most. Whether it is arranging emergency roof repairs, unblocking drains, or repairing internal leaks, we take the stress away by rectifying issues in the most cost-effective and efficient way.

    Our experienced, friendly, and helpful helpdesk team are here to take your worries away, we can offer advice and provide you with the help you need, when you need it the most. We will always take steps to resolve issues before attendance to help keep your costs to a minimum.

    Our Helpdesk Services

    CityGroup are great in an emergency, but you can also arrange all compliance tasks such as weekly fire alarm testing and monthly emergency light testing, along with annual legionella risk assessments, fabric and asset inspections and much, much more.

    Our helpdesk team are always just a phone call or email away and we can arrange for either our experienced facilities technicians, maintenance engineers or a trusted pre-approved sub-contractor to attend to your issue as soon as possible.

    Our Helpdesk Services:

    A list of our most popular helpdesk services is listed below, but we are always happy to accommodate specific requests:

    • Ensuring PPM schedules and statutory compliance visits up to date
    • Booking in service visits such as fire alarm services
    • Booking of engineers or sub-contractors to attend to reactive
      maintenance issues
    • Reporting back job sheets highlighting any further works required
    • Help, advice, and support on legislative and safety issues

    Request your FREE, no obligation Helpdesk Services quotation

    Request a Quote

    The benefits of Helpdesk Services

    We know looking after building compliance can be stressful, that’s why we developed our professional helpdesk service, with a highly trained team, the best pre-approved sub-contractors in the Northwest and with friendly and professional customer service, we take the worry away and ensure your building and assets are always compliant.

    Using the most up to date software, CityGroup ensure the issue is logged during your call, your needs assessed and if required overseen by our office-based Facilities Manager.

    The most suited and closest personnel are then dispatched, giving you the peace of mind that help is on its way. Following completion of the work, a detailed job report is sent detailing our actions so you can be assured of our very best service at all times.

    Our helpdesk team receive regular training to ensure they are always up to date with current legalisation, along with our best practices and high level of customer service, we really can show a vast improvement to your building management.

    Why choose CityGroup?

    We are passionate about providing excellent customer service. We have got an extremely high client retention rate of 96%.

    With over 20 years’ experience in the industry, CityGroup has built a reputation for high-quality service delivered with precision, efficiency, and professionalism. We offer a complete range of building and facilities management that can be easily tailored to meet your needs.

    Here at CityGroup, we are flexible and can adapt to suit your bespoke requirements, our services are not just a ‘one size fits all’ solution – we genuinely care about meeting our client’s every expectation.

    Interested? Get in touch with the CityGroup team today.

    “CityGroup have managed our cleaning contract and have provided support FM services for the past 7 years. Their customer service and professionalism is first class and 2nd to none and after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

    “RPPM manages an extensive portfolio of commercial property in the North-West. RPPM uses City Group for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

    “I have worked with City Group for around ten years, they are very professional, hardworking and transparent and a pleasure to deal with.”

    “Our commercial agency has used City Group FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

    “City Group have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

    “We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem.I would highly recommend City Group to anyone who requires FM and any reactive services”

    “Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup did, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted who did the cleaning!!! Please pass this feedback on to all involved”

    “City Group’s professional approach combined with strong knowledge and management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

    Areas we cover

    We provide Helpdesk Services throughout the North West, including Lancashire, Cumbria, Manchester, Preston, Blackpool, Burnley, Blackburn, Bolton, Fylde Coast, Lancaster, Kendal, Morecambe, Liverpool and Chorley. Contact us if you operate within these areas, and we’ll discuss a Helpdesk solution that suits your business needs.

    Helpdesk Services Blackpool

    Helpdesk Services Cumbria

    Helpdesk Services Lancashire

    Helpdesk Services Preston

    Helpdesk Services Manchester

    Helpdesk Services North West

    Find out how we can help your business

    We'd love to hear from you - send us a message and we'll get back to you as soon as we can.
    Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

      Latest News