Key Holding Services provided throughout the North West

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    Key Holding Services from CityGroup

    Key holding services are primarily required as an out-of-hours service, such as if an intruder or fire alarm is activated and attendance is required.


    However, key holding services are also used to open and close business premises.

    Key Holding Services

    Here at CityGroup, we have a 24-hour response key-holding team who can attend your building within minutes of an alert activating.

    Primarily our key holding service provides an out-of-hours response to your building when an alarm is triggered. Our highly trained team immediately responds to all call-outs and can patrol your building internally and externally to ensure nothing untoward has occurred. Once satisfied that the building is safe, they can reset alarms and secure the building. They will call the appropriate emergency services and manage the situation if something untoward happens, such as a break-in or fire.

    Our key holding team is also on hand to complete opens and closing of buildings, usually conducted in the morning, ready for when your team arrives on-site and at the end of the working day once your team has left the site. Our key holding service can be completed at times that suit your business needs.

    Our key holding team is also available for pre-booked attendances if access is required for specific situations, such as contractors completing out-of-hours work.

    Request your FREE, no obligation Key Holding Services quotation

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    The benefits of our Key Holding Services for your building

    Our reactive key holding service removes the worry of out-of-hours call-outs. Once the team has attended, our friendly helpdesk team will forward their attendance report detailing all aspects of the call-out, including how the alert was received, how the property was found, and if any further action was required. If further action is needed, our out-of-hours manager will assess if we can contain the incident until the next working day or if the client needs to be contacted outside of hours.

    Our opening and closing key holding services allow your employees to arrive at a secure building each morning. Our key holding team will complete a full internal and external check of the building while opening up.

    This service also removes the need for several employees to have keys to the building and ensure the facility is always open on time. So there’s no need to worry about your key holder being unable to attend work or arranging cover while they are on annual leave. Our closing service ensures the building is left fully secure each evening, as our key holder team will ensure all windows and doors are left closed and alarm systems set correctly.

    Our pre-booked attendance service removes the need to arrange access when out-of-hours work is required, so there’s no interruption to your employee’s usual working hours.

    Why choose CityGroup?

    We’re passionate about providing professional and secure keyholder services. As a result, we’ve got a high client retention rate of 96% and ensure all security processes are followed for each building. With over ten years of experience, CityGroup has built a reputation for high-quality service delivered with precision, efficiency, and professionalism. We offer a complete range of key holding services that can be tailored easily to suit your needs.

    We at CityGroup are flexible and can adapt to your bespoke requirements. Our services aren’t just a ‘one size fits all solution – we genuinely care about meeting our client’s every expectation.

    Interested? Call the CityGroup team today.

    “CityGroup have managed our cleaning contract and have provided support FM services for the past 7 years. Their customer service and professionalism is first class and 2nd to none and after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

    “RPPM manages an extensive portfolio of commercial property in the North-West. RPPM uses City Group for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

    “I have worked with City Group for around ten years, they are very professional, hardworking and transparent and a pleasure to deal with.”

    “Our commercial agency has used City Group FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

    “City Group have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

    “We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem.I would highly recommend City Group to anyone who requires FM and any reactive services”

    “Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup did, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted who did the cleaning!!! Please pass this feedback on to all involved”

    “City Group’s professional approach combined with strong knowledge and management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

    Areas we cover

    We provide key holding services throughout the North West, including Lancashire, Blackpool, Preston, Cumbria, and Manchester. Contact us if you operate within these areas, and we’ll discuss a solution that suits you.

    Key Holding Services Blackpool

    Key Holding Services Cumbria

    Key Holding Services Lancashire

    Key Holding Services Preston

    Key Holding Services Manchester

    Key Holding Services North West

    Find out how we can help your business

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    Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

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