Concierge Services

Concierge Services from CityGroup

A well-trained concierge is one of the most valuable assets in any building. They can help visitors with everything from directions to transport links, making their visit to your property more enjoyable and memorable.

Here at CityGroup, we have a professional team ready to take on your concierge services. Our team can be easily deployed to any property, or you can take out a contract with us and our team will be at the front of your business all year round. Our staff are friendly, helpful, professional and specialise in public-facing roles. We provide concierge services for all types of buildings and businesses – our staff can greet visitors, induct them into the building and provide them with a deluxe experience.

Our Concierge Services

Whether you own a business, building, land or even a shopping centre, our team are complete experts in handling the public and will give every single one of your visitors an experience tailored to them. From the moment they arrive on site, right to the moment they leave your building, each visitor will feel special and receive the treatment which exceeds their expectations.

Whether giving directions or advising on the best way to meet their travel plans, our team will be there to cater to your visitors every need. You won’t have to worry about how your company is being perceived either – every one of our team members are trained to the highest standard possible and here at CityGroup, we have a helpdesk that’s manned 24/7, so any problems, you can simply call us and we’ll be ready to address it straight away.

Our Concierge Services include, but are not limited to:

Greeting visitors
Manning the reception area
Taking delivery of incoming mail and parcels
Arranging and advising on transportation
Assisting with enquiries
Assisting visitors with mobility needs

Request your FREE, no obligation Concierge Services quotation

Request a quote

The benefits of Concierge Services for your building

Concierge services are a necessary part of building management as they provide an elevated level of service to visitors by supplying them with personalised attention and convenience. CityGroup’s concierge team would be a great way for your company to differentiate itself from the competition. We can offer visitors and staff an experience they can’t get anywhere else.

Often the first point of contract for visitors, our concierges will help with their needs and provide them with information about the building and surrounding local area.

The concierge can be a significant asset to your company, but it’s important to make sure that they’re trained properly. The concierge should know how to answer visitor questions, be able to provide information on local transport and more.

So, if you’d like your visitors to have a great first impression of your company whilst always having their needs tailored to throughout their time on site but you don’t have the staff to do it, outsource your concierge requirements to CityGroup!

Why choose CityGroup?

We’re passionate about elevating the experience of every visitor. We’ve got an extremely high client retention rate of 96%, and we work to ensure that our concierges are professional, friendly, and helpful from introduction to departure.

With over 10 years of experience in the industry, CityGroup has built a reputation for high-quality service delivered with precision, efficiency, and professionalism. We offer a complete range of concierge services that can be easily tailored to your needs. Our experienced staff are trained in multiple skills including first aid – so they’re ready to serve your visitors at any time.

Here at CityGroup, we’re flexible and can adapt to your bespoke requirements, our services aren’t just a ‘one size fits all’ solution – we truly care about meeting our client’s every expectation.

Interested? Get in touch with the CityGroup team today.

“CityGroup have managed our cleaning contract and have provided FM support services for the past 7 years. Their customer service and professionalism is first class and with experience second to none, after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

“RPPM manages an extensive portfolio of commercial property across the North-West. RPPM uses CityGroup for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

“I have worked with CityGroup for around ten years, they are very professional, hardworking, transparent and a pleasure to deal with.”

“Our commercial management agency has used CityGroup FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

“CityGroup have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

“We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem. I would highly recommend CityGroup to anyone who requires FM and any reactive or contracted services”

“Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup do, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted to know who did the cleaning!!! Please pass this feedback on to all involved”

“City Group’s professional approach combined with strong knowledge and a great management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

“I just wanted to drop an email to say how pleased I am with your company’s services. We have been using City Group for reactive maintenance when out Handyman is unable to do the job/on AL and even the houses are passing on positive feedback which is wonderful! Even the bigger jobs are also really easy to manage through City Group. We have used other companies where I have struggled with communication and updates, but I have let my team know to put jobs through to you guys when needed. We had 2 call outs yesterday for plumbing and they were fixed the same day!”

“CityGroupFM has consistently delivered outstanding facilities management services with a level of professionalism and attention to detail that truly sets them apart. Their team is responsive, reliable, and always willing to go the extra mile. We’ve seen a real improvement in operational efficiency since partnering with them.”

“CityGroupFM’s 24hr maintenance service has been a game-changer for us. Knowing we have access to fast, professional support around the clock gives us total peace of mind. Their team is prompt, knowledgeable, and always ready to resolve issues efficiently.”

“CityGroupFM’s cleaning services are second to none. Their attention to detail, professionalism, and consistent high standards have made a noticeable difference in the cleanliness and presentation of our premises.”

Find out how we can help your business

We'd love to hear from you - send us a message and we'll get back to you as soon as we can.
Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

Areas we cover

We provide concierge Services throughout the North West, including Lancashire, Cumbria, Manchester, Preston, Blackpool, Burnley, Blackburn, Bolton, Fylde Coast, Lancaster, Kendal, Morecambe, Liverpool and Chorley. Contact us if you operate within these areas, and we’ll discuss a concierge solution that suits your business needs .