Concierge Services provided throughout the North West

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    Concierge Services from CityGroup

    A well-trained concierge is one of the most valuable assets in any building. They can help visitors with everything from directions to transport links, making their visit to your property more enjoyable and memorable.

    Here at CityGroup, we have a professional team ready to take on your concierge services. Our team can be easily deployed to any property, or you can take out a contract with us and our team will be at the front of your business all year round. Our staff are friendly, helpful, professional and specialise in public-facing roles. We provide concierge services for all types of buildings and businesses – our staff can greet visitors, induct them into the building and provide them with a deluxe experience.

    Our Concierge Services

    Whether you own a business, building, land or even a shopping centre, our team are complete experts in handling the public and will give every single one of your visitors an experience tailored to them. From the moment they arrive on site, right to the moment they leave your building, each visitor will feel special and receive the treatment which exceeds their expectations.

    Whether giving directions or advising on the best way to meet their travel plans, our team will be there to cater to your visitors every need. You won’t have to worry about how your company is being perceived either – every one of our team members are trained to the highest standard possible and here at CityGroup, we have a helpdesk that’s manned 24/7, so any problems, you can simply call us and we’ll be ready to address it straight away.

    Our Concierge Services include, but are not limited to:

    • Greeting visitors
    • Manning the reception area
    • Taking delivery of incoming mail and parcels
    • Arranging and advising on transportation
    • Assisting with enquiries
    • Assisting visitors with mobility needs

    Request your FREE, no obligation Concierge Services quotation

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    The benefits of Concierge Services for your building

    Concierge services are a necessary part of building management as they provide an elevated level of service to visitors by supplying them with personalised attention and convenience. CityGroup’s concierge team would be a great way for your company to differentiate itself from the competition. We can offer visitors and staff an experience they can’t get anywhere else.

    Often the first point of contract for visitors, our concierges will help with their needs and provide them with information about the building and surrounding local area.

    The concierge can be a significant asset to your company, but it’s important to make sure that they’re trained properly. The concierge should know how to answer visitor questions, be able to provide information on local transport and more.

    So, if you’d like your visitors to have a great first impression of your company whilst always having their needs tailored to throughout their time on site but you don’t have the staff to do it, outsource your concierge requirements to CityGroup!

    Why choose CityGroup?

    We’re passionate about elevating the experience of every visitor. We’ve got an extremely high client retention rate of 96%, and we work to ensure that our concierges are professional, friendly, and helpful from introduction to departure.

    With over 10 years of experience in the industry, CityGroup has built a reputation for high-quality service delivered with precision, efficiency, and professionalism. We offer a complete range of concierge services that can be easily tailored to your needs. Our experienced staff are trained in multiple skills including first aid – so they’re ready to serve your visitors at any time.

    Here at CityGroup, we’re flexible and can adapt to your bespoke requirements, our services aren’t just a ‘one size fits all’ solution – we truly care about meeting our client’s every expectation.

    Interested? Get in touch with the CityGroup team today.

    “CityGroup have managed our cleaning contract and have provided support FM services for the past 7 years. Their customer service and professionalism is first class and 2nd to none and after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

    “RPPM manages an extensive portfolio of commercial property in the North-West. RPPM uses City Group for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

    “I have worked with City Group for around ten years, they are very professional, hardworking and transparent and a pleasure to deal with.”

    “Our commercial agency has used City Group FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

    “City Group have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

    “We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem.I would highly recommend City Group to anyone who requires FM and any reactive services”

    “Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup did, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted who did the cleaning!!! Please pass this feedback on to all involved”

    “City Group’s professional approach combined with strong knowledge and management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

    Find out how we can help your business

    We'd love to hear from you - send us a message and we'll get back to you as soon as we can.
    Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

      Areas we cover


      We provide concierge Services throughout the North West, including Lancashire, Cumbria, Manchester, Preston, Blackpool, Burnley, Blackburn, Bolton, Fylde Coast, Lancaster, Kendal, Morecambe, Liverpool and Chorley. Contact us if you operate within these areas, and we’ll discuss a concierge solution that suits your business needs .

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