CityGroup Managed Services Ltd

Case Studies

The Uni Centre – Preston

Facilities Management

CityGroup Managed Services Ltd

Duration: From March 2017 to October 2021

Contract Value: 600k per annum


See how CityGroup facilities management services helped The Uni Centre, Preston.

Built in 1967, The Uni Centre is a 12-floor building located in the center of Preston. The Uni Centre is occupied by DWP, HMRC, and the CPS.

In March 2017, CityGroup was awarded the contract to manage the hard and soft facilities management services, including reception, security, cleaning, and all planned and reactive maintenance provisions. CityGroup’s objectives were to successfully TUPE the site-based employees, improve service delivery, and assess areas where we could make savings to reduce the service charge sustainably.

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Making significant improvements

Service Charge Reduction

CityGroup’s strategic approach achieved a service charge reduction of 11% at the end of the contract’s first year.


Ensuring Compliance

One of the significant benefits for The Uni Centre is that through the services provided by CityGroup, they can ensure they are up to date with a wide range of statutory compliance. In addition, CityGroup was responsible for keeping the building operating correctly and providing a safe, clean, and welcoming workplace.



Adapting to Covid-19 Protocols

One of the key areas where The Uni Centre has seen a benefit in working with an outsourced FM company is bringing their workplace to be COVID secure to allow their team and other occupants to feel safe when they return to the office.


This included an initial mitigation assessment followed by placing directional and social distancing signage around the building, developing an enhanced cleaning schedule, and temperature checking of all staff and visitors at the reception.


When it became increasingly difficult to get hold of some essential items such as toiletries, consumables, and PPE, the client benefitted from working with a professional supplier like CityGroup as CityGroup Facilities Management Services were able to offer an increased level of purchasing power. This ensured that we could get the products and equipment they needed to reassure all staff, tenants, and visitors that CityGroup was taking their safety and welfare seriously.

CityGroup Managed Services Ltd

A Facilities Management partnership built on communication

A good working relationship between CityGroup Facilities and The Uni Centres Managing Agent played a crucial part in the partnership, with the managing agent benefitting from access to CityGroup FM’s helpdesk support and online portal for the logging and monitoring of jobs. In addition, CityGroup was available 24/7, 365 days a year, for any urgent or emergency requirements.


CityGroup’s contract, unfortunately, came to an end in October 2021 when the building was sold for a change of use.