When something goes wrong at home, you don’t want voicemail, long waits or unreliable trades. You want a trusted local expert at your door – day or night – who can fix the problem quickly, safely and with no surprises.
HomeFix365, from CityGroup Managed Services, is the North West’s No.1 provider of 24hr home repair services, delivering fast, professional Home Emergency Repairs to homeowners, landlords and managing agents across:
- Preston
- Liverpool
- Manchester
- Lytham & the Fylde Coast
- Lancaster & Morecambe Bay
- Chorley
- The Ribble Valley
- Clitheroe and surrounding villages
Backed by major international accreditations ISO 45001 (occupational health & safety management) and ISO 14001 (environmental management)ISO+1 and built on years of reactive maintenance expertise across the region, CityGroup brings a commercial-grade response to residential properties – 24 hours a day, 365 days a year.
Why Choose HomeFix365 by CityGroup?
The North West’s trusted 24/7 home repair partner
CityGroup already delivers thousands of 24hr reactive maintenance and emergency repair jobs every year for commercial and residential clients across the North West.citygroupmanagedservices.co.uk+1 HomeFix365 brings that same proven infrastructure to your home, giving you:
- Genuine 24/7/365 coverage – including nights, weekends and bank holidays
- Fast access to all trades – plumbing, heating, electrical, locks, glazing, roofing, joinery, drainage and morecitygroupmanagedservices.co.uk+1
- DBS-checked, qualified engineers and local tradespeople
- Clear communication and updates from our Preston-based helpdesk
- Fixed, transparent pricing agreed before work starts
- Work carried out to strict safety and environmental standards under ISO 45001 and ISO 14001
Whether you need an emergency plumber in Preston, an emergency electrician in Liverpool or 24hr home repairs in Manchester, one call to HomeFix365 connects you to a fully managed, multi-trade team that’s always ready.
What Counts as a Home Emergency?
If it’s putting people, property or your ability to live safely at risk, it’s a home emergency – and it’s exactly what HomeFix365 is designed for.
Common Home Emergency Repairs we deal with include:
- No heating or hot water – boiler breakdowns, failed controls, leaking cylinders
- Burst pipes and major leaks – visible water damage, ceiling leaks, toilets overflowing
- Dangerous electrical faults – burning smells, tripping circuits, exposed live wiring
- Security issues – broken doors or windows, jammed or broken locks, lost keys
- Roof damage and storm impact – missing tiles, leaking roofs, fallen gutters
- Blocked or overflowing drains – internal or external, foul odours, backed-up toilets
- Unsafe glazing or broken glass – smashed windows or doors requiring boarding up
If you’re unsure whether your issue is an emergency, our 24hr helpdesk will assess the situation and advise you on the best and safest next step.
24hr Home Repair Services We Provide
HomeFix365 offers a complete 24hr home emergency repair service so you don’t have to juggle multiple contractors. Typical services include:
Emergency Plumbing & Heating
- Burst or leaking pipes
- Emergency leak detection and isolation
- Boiler breakdowns and no heating/hot water
- Radiator leaks and valve failures
- Emergency cylinder and tank issues
Our emergency plumbers and gas engineers attend quickly to make your home safe, prevent further damage and, wherever possible, provide a first-time fix.citygroupmanagedservices.co.uk
Emergency Electrical Repairs
- Total or partial power failure
- Tripping RCDs and consumer units
- Burning smells, sparks or overheating sockets
- Faulty lighting and unsafe fittings
- Emergency safety checks after leaks or floods
All electrical work is carried out by competent, qualified electricians who understand the urgency and safety implications of electrical emergencies at home.
Locks, Doors & Glazing
- Locked out or key snapped in the lock
- Broken locks after a break-in
- Jammed doors or windows
- Smashed glass to doors, windows or patio doors
- Emergency boarding-up and securing of properties
We provide 24hr emergency locksmiths and glazing teams to keep you secure, with temporary boarding where full replacement is not possible immediately.
Roofing, Gutters & External Fabric
- Storm damage – slipped or missing tiles
- Leaking roofs and water ingress
- Damaged gutters, downpipes and fascia
- Loose or unsafe external cladding and signage
Our reactive maintenance background means we understand how quickly roof and fabric issues can escalate – we’ll prioritise making the property safe and watertight.
Drainage & Waste Emergencies
- Blocked toilets, sinks and main drains
- Sewage backing up into the property
- External drains overflowing or flooding
- Bad smells indicating drainage failure
Our emergency drainage operatives use specialist equipment to clear blockages, minimise damage and get your facilities working again.
Areas We Cover – Local 24hr Home Repairs Across the North West
HomeFix365 is designed around the communities we know best. Our engineers live and work locally, giving us true regional coverage across:
Preston & Central Lancashire
From city-centre apartments and student lets to family homes in Fulwood, Penwortham and beyond, we’re proud to call Preston home. Our central hub allows us to coordinate 24hr Home Emergency Repairs in Preston and across Lancashire efficiently and at scale.citygroupmanagedservices.co.uk+1
Liverpool & Merseyside
Leaky roof in Aigburth, no power in the city centre, or a smashed window in Crosby? HomeFix365 provides rapid home emergency repairs in Liverpool and surrounding areas, backed by CityGroup’s established commercial presence across Merseyside.citygroupmanagedservices.co.uk
Manchester & Greater Manchester
For 24hr home repair services in Manchester, from Salford Quays apartments to family homes in Didsbury, Prestwich and beyond, our multi-trade teams are on call day and night to keep your property safe, warm and secure.
Lytham & The Fylde Coast
Homes along the coast are exposed to the elements – high winds, driving rain and salt air. We provide Home Emergency Repairs in Lytham, St Annes and the wider Fylde Coast, handling everything from storm-damaged roofs to emergency glazing.
Lancaster, Chorley, The Ribble Valley & Clitheroe
From historic stone cottages to new-build estates, we support:
- Lancaster & surrounding villages
- Chorley and central Lancashire towns
- The Ribble Valley – including Whalley, Longridge, Mellor and surrounding areas
- Clitheroe and its rural villages
Our local network means you get a fast response without compromising on quality or compliance.
Serious About Safety, Quality and the Environment
Choosing a 24hr home emergency repair service is about more than just speed. It’s about trusting that the people in your home are working safely, legally and responsibly.
CityGroup operates under:
- ISO 45001 – the international standard for occupational health & safety management systems, focused on reducing workplace risks and improving safety performanceISO+1
- ISO 14001 – the globally recognised standard for environmental management systems, helping organisations manage and reduce their environmental impactISO+1
These certifications mean that every HomeFix365 job is supported by robust processes, documented risk assessments, training and continual improvement, not “best-effort” guesswork.
You get the reassurance of a fully accredited, professionally managed provider, with the friendly, local feel of a regional firm that genuinely cares about its customers and communities.
How the HomeFix365 24/7 Process Works
- You contact our 24hr helpdesk
- Call our dedicated HomeFix365 line or email the helpdesk with details of your emergency.
- We triage and allocate the right trade
- Our team quickly assesses the situation, advises you on any immediate safety steps and dispatches the most appropriate engineer or multi-trade team.
- Engineer attends and makes safe
- On arrival, the priority is to protect you, your household and your property – isolating hazards, stopping leaks and making the area safe.
- First-time fix wherever possible
- We aim to complete a full repair at the first visit. If specialist parts or follow-up works are required, we’ll explain what’s needed and agree a plan.
- Clear reporting and aftercare
- You’ll receive clear communication on what was done, any recommendations and options for further works or preventative maintenance.
Ideal for Homeowners, Landlords and Managing Agents
HomeFix365 is flexible enough to support:
- Owner-occupiers who want a reliable, one-call solution when things go wrong
- Private landlords and portfolio landlords who need consistent standards across multiple properties
- Letting agents and block managers looking for a managed, 24hr home emergency repairs partner for their residents
- Housing associations and residential schemes needing a scalable, compliant solution
We can work on a pay-as-you-go basis or as part of a wider reactive maintenance or compliance package through CityGroup’s residential housing and FM teams.citygroupmanagedservices.co.uk+1
HomeFix365 – Frequently Asked Questions
Do you really operate 24 hours a day, 365 days a year?
Yes. HomeFix365 is built on CityGroup’s existing 24hr reactive maintenance infrastructure, which already supports clients around the clock across the North West. That means genuine 24/7 cover – not just “office hours with an answerphone”.citygroupmanagedservices.co.uk+1
Which areas do you cover?
We currently provide 24hr Home Emergency Repairs in:
- Preston
- Liverpool
- Manchester
- Lytham & the Fylde Coast
- Lancaster
- Chorley
- The Ribble Valley
- Clitheroe
If you’re nearby but not sure if you’re included, just get in touch and our team will confirm coverage.
What types of emergencies do you attend?
Any issue that threatens safety, security or serious damage to your home, including:
- Burst pipes and major leaks
- No heating or hot water
- Dangerous or faulty electrics
- Break-ins, broken locks or smashed glass
- Storm, roof and structural damage
- Sewage or significant drainage blockages
If it’s urgent and you’re concerned, call us – we’ll advise you on whether it needs immediate attendance.
Are your engineers vetted and qualified?
Yes. All tradespeople attending through HomeFix365 are appropriately qualified, experienced and DBS-checked, and work under CityGroup’s accredited safety and environmental management systems (ISO 45001 & ISO 14001).
Can you work directly with my insurer or managing agent?
In many cases, yes. We regularly work with insurers, letting agents and block managers, providing clear reports, photos and invoices to support claims and compliance.
Ready to Get Your Home Back to Normal?
If you’re facing a home emergency in Preston, Liverpool, Manchester, Lytham, Lancaster, Chorley, The Ribble Valley or Clitheroe, HomeFix365 from CityGroup is here to help – any time of the day or night.
Call our 24/7 HomeFix365 helpdesk:
📞 0800 978 8322
Email: helpdesk@citygroupms.co.uk citygroupmanagedservices.co.uk+1
CityGroup – trusted, transparent and always there when you need us.