CityGroup.

Providing the highest quality, carbon neutral Commercial Cleaning & Building Maintenance Services

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CityGroup.

Providing the highest quality, carbon neutral Commercial FM and Building Management Services

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CityGroup.

Providing the highest quality, carbon neutral Grounds Maintenance Services

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CityGroup.

Providing the highest quality, carbon neutral Project Management Services

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CityGroup.

Providing the highest quality, carbon neutral Building Maintenance & Compliance Services

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CityGroup.

Providing the highest quality, carbon neutral HVAC Services

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CityGroup.

Providing the highest quality, carbon neutral Fire Safety & Statutory Compliance Services

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CityGroup.

Providing the highest quality, carbon neutral Commercial Window Cleaning Services

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CityGroup.

Providing the highest quality, carbon neutral Clinical Environment Cleaning Services

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CityGroup.

Providing the highest quality, carbon neutral Security Services

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Introduction

CityGroup is a leading Northwest-based Facilities Management company that is driven by a large, diverse and skilled workforce consisting of directly employed staff, approved suppliers, industry experts and technical specialists. We deliver strategic FM and In-house Managed Service Provisions, including: 24/7 Helpdesk, Reactive & Planned Maintenance, Contract and Clinical Cleaning, Concierge, Security, Washroom, SHE Consultancy, HVAC, Plumbing and M&E.

We provide flexible, cost-effective services that deliver intelligent spend to a broad spectrum of clients across the northwest of England. Our client portfolio includes; NHS, Media Groups, National Television Broadcasters, Football Stadiums, Call & Data Centres, Property Management Agencies, Local Councils & Private Commercial Landlords.

With customer service and client satisfaction at the forefront of everything we do, we can help our clients save up to 20% from their facilities and maintenance costs while working closely with them to achieve considerable service level improvements.

We will work 24/7 to add real value to each service stream. We also have a clear focus on transparency and a sincere drive to always go one step further. If things do go wrong, as they sometimes do, you will find that our level of commitment & accountability is second to none, as we aim to forge long-term, lasting relationships.

We believe in always doing a great job. Regardless of the account size, we will always do our best to ensure our clients are happy. We deliver services tailored to meet each client’s individual needs and boast a client retention rate of 96%.

CityGroup Managed Services Ltd

Providing the Highest Possible Quality of Service

300+

Commercial Facilities Clients

10,000+

Reactive Jobs Completed Per Year

90+

Professional Services

31,000

Cleans Completed Per Year

Flexible Solutions, individually designed to add real value

We understand how important it is to build solid and effective relationships with our clients, so we take the time to listen and genuinely discern each business’s unique challenges and needs. Whatever challenges you face, we are here to help you meet them. We listen, discuss your needs, and then work to find a flexible solution. 

We can present many service provision models, whether managing your in-house service teams, providing single, bundled, or integrated service streams, or the overall delivery of total FM services. We also work alongside managing agents and integrators to ensure that whatever model we present is individually designed to add real value and develop your organization’s full potential and the buildings in which you operate.

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    An excellent client retention rate that speaks for itself

    We offer dynamic and proven strategies, and we continuously invest heavily in our recruitment and training processes as we understand how fundamental this is. After all, these people will work in your building and on your account. A good attitude is everything; therefore, all employees must share in our drive to constantly provide excellent customer service and go one step further as standard.

    We take the time to recruit the right people with the right qualifications and experience and then support them with everything they need to deliver a first-class service to our clients.

    “CityGroup have managed our cleaning contract and have provided support FM services for the past 7 years. Their customer service and professionalism is first class and 2nd to none and after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

    “RPPM manages an extensive portfolio of commercial property in the North-West. RPPM uses City Group for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

    “I have worked with City Group for around ten years, they are very professional, hardworking and transparent and a pleasure to deal with.”

    “Our commercial agency has used City Group FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

    “City Group have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

    “We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem.I would highly recommend City Group to anyone who requires FM and any reactive services”

    “Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup did, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted to know who did the cleaning!!! Please pass this feedback on to all involved”

    “City Group’s professional approach combined with strong knowledge and management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

    Referrals have always been our best route to market

    Like any great company, most clients come to us from referrals. In addition, we actively encourage organizations seeking to engage our services for the first time to speak to those who already do. Because we not only know what it takes to add real value and deliver excellent customer service, but we also understand how to deliver our services on budget and ultimately make things easier for you.

    Find out how we can help your business

    We'd love to hear from you - send us a message and we'll get back to you as soon as we can.
    Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

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