Key holding services are primarily required as an out-of-hours service, such as if an intruder or fire alarm is activated and attendance is required.
However, key holding services are also used to open and close business premises.
Key holding services are primarily required as an out-of-hours service, such as if an intruder or fire alarm is activated and attendance is required.
However, key holding services are also used to open and close business premises.
Here at CityGroup, we have a 24-hour response key-holding team who can attend your building within minutes of an alert activating.
Primarily our key holding service provides an out-of-hours response to your building when an alarm is triggered. Our highly trained team immediately responds to all call-outs and can patrol your building internally and externally to ensure nothing untoward has occurred. Once satisfied that the building is safe, they can reset alarms and secure the building. They will call the appropriate emergency services and manage the situation if something untoward happens, such as a break-in or fire.
Our key holding team is also on hand to complete opens and closing of buildings, usually conducted in the morning, ready for when your team arrives on-site and at the end of the working day once your team has left the site. Our key holding service can be completed at times that suit your business needs.
Our key holding team is also available for pre-booked attendances if access is required for specific situations, such as contractors completing out-of-hours work.
Our reactive key holding service removes the worry of out-of-hours call-outs. Once the team has attended, our friendly helpdesk team will forward their attendance report detailing all aspects of the call-out, including how the alert was received, how the property was found, and if any further action was required. If further action is needed, our out-of-hours manager will assess if we can contain the incident until the next working day or if the client needs to be contacted outside of hours.
Our opening and closing key holding services allow your employees to arrive at a secure building each morning. Our key holding team will complete a full internal and external check of the building while opening up.
This service also removes the need for several employees to have keys to the building and ensure the facility is always open on time. So there’s no need to worry about your key holder being unable to attend work or arranging cover while they are on annual leave. Our closing service ensures the building is left fully secure each evening, as our key holder team will ensure all windows and doors are left closed and alarm systems set correctly.
Our pre-booked attendance service removes the need to arrange access when out-of-hours work is required, so there’s no interruption to your employee’s usual working hours.
We’re passionate about providing professional and secure keyholder services. As a result, we’ve got a high client retention rate of 96% and ensure all security processes are followed for each building. With over ten years of experience, CityGroup has built a reputation for high-quality service delivered with precision, efficiency, and professionalism. We offer a complete range of key holding services that can be tailored easily to suit your needs.
We at CityGroup are flexible and can adapt to your bespoke requirements. Our services aren’t just a ‘one size fits all solution – we genuinely care about meeting our client’s every expectation.
Interested? Call the CityGroup team today.
We provide key holding services throughout the North West, including Lancashire, Blackpool, Preston, Cumbria, and Manchester. Contact us if you operate within these areas, and we’ll discuss a solution that suits you.
We'd love to hear from you - send us a message and we'll get back to you as soon as we can.Alternatively, you can call our Helpdesk any time on: 0800 978 8322.