Concierge Services Manchester

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    Concierge Services Manchester from CityGroup

    Are you looking for a professional team to handle your concierge services in Manchester? Look no further than CityGroup! We understand the importance of a well-trained concierge, as they can provide a memorable experience for your visitors, whether it’s offering directions, helping with transportation, or making them feel special throughout their time at your property.

    Our concierge services are available on a contract basis, so you can have our friendly and professional staff at the front of your business all year round. We specialise in public-facing roles and provide concierge services for all types of buildings and businesses.

    Our Concierge Services

    We take pride in tailoring our services to meet the unique needs of your business. From greeting visitors and manning the reception area to taking delivery of incoming mail and parcels, we’ll be there to assist your visitors with all their needs. We also provide assistance to visitors with mobility needs and can offer advice on transportation.

    At CityGroup, we understand that the concierge is often the first point of contact for visitors, and we ensure that our team is trained to the highest standard possible. We also have a 24/7 helpdesk to ensure that any problems are addressed promptly.

    Concierge services are an essential part of building management, as they offer a personalised and convenient experience for visitors. With CityGroup, you can differentiate yourself from the competition and offer visitors an experience they can’t get anywhere else.

    Our Concierge Services include, but are not limited to:

    • Greeting visitors
    • Manning the reception area
    • Taking delivery of incoming mail and parcels
    • Arranging and advising on transportation
    • Assisting with enquiries
    • Assisting visitors with mobility needs

    Request your FREE, no obligation Concierge Services quotation

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    The benefits of Concierge Services for your building

    Running a business can be a demanding and challenging task. Between managing your staff, working on your products or services, and ensuring that your customers are satisfied, it can be overwhelming to juggle everything. That’s where concierge services come in handy! Here are some of the benefits of concierge services for your business:

    First and foremost, concierge services can provide an elevated level of service to your customers, giving them personalised attention and convenience. This can set your business apart from the competition and help you to stand out in a crowded marketplace. A concierge can offer visitors and staff an experience they won’t forget.

    A concierge can also be the face of your business, the first point of contact for visitors. They can help with their needs and provide them with information about your business and the surrounding area. This is especially helpful for businesses located in unfamiliar areas, where visitors may not be familiar with the local amenities.

    Another benefit of concierge services is that they can take care of administrative tasks, such as managing incoming mail and parcels or scheduling appointments. This frees up your time and allows you to focus on other important tasks.

    Moreover, hiring a concierge can save you money in the long run. Instead of hiring multiple staff members to manage different tasks, our concierge service can handle all of them. This means you can save on salaries, benefits, and other associated costs.

    Finally, a concierge can enhance the overall experience for your customers, creating a welcoming and friendly atmosphere. This can lead to increased customer satisfaction and loyalty.

    In summary, concierge services can provide numerous benefits to your business, including personalised attention, administrative support, security, cost savings, and enhanced customer experience.

    However, they must be properly trained. If you hire a concierge that’s not well-trained, you and your customers are going to receive a poor quality service, leading to far more negatives than benefits. At CityGroup, we believe a great team makes a great company, which is why we only hire the very best, you can rest assured you’re in safe hands when our concierges are on the job.

    Why choose CityGroup?

    We have over 10 years of experience in the industry, and we work hard to maintain a high client retention rate of 96%. Our concierges are professional, friendly, and helpful, and we’re flexible in adapting to your bespoke requirements.

    If you’re interested in elevating the experience of every visitor to your property, get in touch with the CityGroup team today to discuss your concierge service needs in Manchester.

    Interested? Get in touch with the CityGroup team today.

    “CityGroup have managed our cleaning contract and have provided support FM services for the past 7 years. Their customer service and professionalism is first class and 2nd to none and after being in contracts with various FM companies prior to CityGroup they are leagues ahead on every level.”

    “RPPM manages an extensive portfolio of commercial property in the North-West. RPPM uses City Group for a large number of reactive and planned facilities management and maintenance. City Group is an extremely professional outfit with a pool of highly skilled contractors.”

    “I have worked with City Group for around ten years, they are very professional, hardworking and transparent and a pleasure to deal with.”

    “Our commercial agency has used City Group FM for over ten years, they are professional, quick to respond and will always look to resolve a problem no matter how large or small.”

    “City Group have looked after ITV for over 8 years. They are extremely proactive, have a fantastic approach to customer service and a great desire to always deliver the best outcome. Great people led by a great management team.”

    “We as a company are extremely happy with City Group, especially the girls on the helpdesk, they are very accommodating and go out of their way to help in any situation and if they aren’t sure they do there upmost to collate information to help solve the problem.I would highly recommend City Group to anyone who requires FM and any reactive services”

    “Quick note to say a big thank you to the whole team and you for all the extra effort that was put, you guys went an incredible way to making our premises look amazing for our CQC inspection, I sincerely appreciate everything CityGroup did, the floors looked amazing and one of the CQC inspectors that I did a walk round with was so impressed he wanted to know who did the cleaning!!! Please pass this feedback on to all involved”

    “City Group’s professional approach combined with strong knowledge and management team has proven a winning combination, evidently why we have worked with them for over 4 years.”

    Find out how we can help your business

    We'd love to hear from you - send us a message and we'll get back to you as soon as we can.
    Alternatively, you can call our Helpdesk any time on: 0800 978 8322.

      Areas we cover


      We provide concierge services throughout the North West including Lancashire, Blackpool, Preston, Cumbria and Manchester. Contact us if you operate within these areas and we’ll discuss a solution that suits you.

      Concierge Services Blackpool

      Concierge Services Cumbria

      Concierge Services Lancashire

      Concierge Services Preston

      Concierge Services Manchester

      Concierge Services North West

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